Showing posts with label Sample Bad News Letter. Show all posts
Showing posts with label Sample Bad News Letter. Show all posts

Sunday, 31 March 2013


Denial For Price Discount

 (Sender's Adress)
Dated
(Recever's Adress)

Concerning your request for a discount on your purchases:

I wish I could but I cannot.

Dear Sir:

When _____ (firm's name) set up the ____ (year) price schedule in the
 ____ (season), we tried to keep the prices on each item as low as possible.
We also set up a discount based on the quantity purchases.  We explained to
our customers that these pricing schedules were based equitably on the value
of the product and the quantities being purchased.

So you can see, if we charged your shipment less, we would have to charge
someone else's shipment more. And that would be unfair to our other customers.
I know that you will understand our one-price policy.  This is, obviously, the only
fair way that we can operate.  It is a policy that assures all our customers the
maximum value for every dollar that they spend.
Banks and credit unions want to learn about your financial past before establishing an account with you, and they do this by running a bank history report on you. 

Denial For Credit / Open Account

(your name, street

city, state, zip)

(date)



(name

street

city, state, zip)
______________________


Dear _____ (name):
  

To tell you the truth, many of our customers prefer to make their purchases by
cash. This alleviates the anxiety of having to make late payment charges. I would
like to recommend this method to you because, as much as I have tried, I cannot
find a way to add you to our list of credit customers.

Saturday, 23 February 2013

"Bad News" Response to Request/Complaint Letters
Write a Bad News letter is a art because here bad news is not mentioned first. There are some techenique are:
  • Don't deliver the bad news in the opening paragraph.
      
  • Always try to tell what you CAN do before you say what you CAN'T do.
      
  • Explain the WHY before you deliver the bad news. For many readers, once they see the NO they don't pay attention to the WHY.
      
  • Remember that a major goal is to maintain a positive relationship with the reader. Do whatever you can to help the reader understand and accept your message.
     
  • When you are through writing the letter, make sure the message that you cannot grant the request is clear.

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