"Bad News" Response to
Request/Complaint Letters
Write a Bad News letter is a art because here bad news is not mentioned first. There are some techenique are:
Write a Bad News letter is a art because here bad news is not mentioned first. There are some techenique are:
- Don't deliver the bad news in the opening paragraph.
- Always try to tell what you CAN do before
you say what you CAN'T do.
- Explain the WHY before you deliver the
bad news. For many readers, once they see the NO they don't pay attention
to the WHY.
- Remember that a major goal is to maintain a positive
relationship with the reader. Do whatever you can to help the reader
understand and accept your message.
- When you are through writing the letter, make sure the
message that you cannot grant the request is clear.
