"Good News"
Response to Request/Complaint
Letters:
A letter represents your company’s public image and your competence.
Therefore, there are some more
technique to write a letter such as:
¡ Analyze Your Audience:
o Who is my audience?
o Will my audience be favorably or unfavorably disposed to what I am going to say?
o What kinds of information will my audience expect me to supply?
o How will my audience use the information I am sending?
o What impression do I want my letter to make on readers?
¡ Have a clear sense of your purpose and theirs
¡ Select the best communication strategy
¡ Draft, revise, and edit your letter
A letter represents your company’s public image and your competence.
General guidelines for answering request letters include:
- Be prompt and courteous
- Be sure that your responses are complete--that they include all needed information
- If you are giving some positive and some negative responses, give the positive responses first. Try to emphasis what you can do--not what you can't do.
¡ Analyze Your Audience:
o Who is my audience?
o Will my audience be favorably or unfavorably disposed to what I am going to say?
o What kinds of information will my audience expect me to supply?
o How will my audience use the information I am sending?
o What impression do I want my letter to make on readers?
¡ Have a clear sense of your purpose and theirs
¡ Select the best communication strategy
¡ Draft, revise, and edit your letter
